If something you ordered hasn’t arrived – Citizens Advice

If something you’ve ordered hasn’t arrived, you should contact the seller to find out where it is.

It’s the seller’s legal responsibility to make sure the item is delivered to you. They should chase the delivery company and let you know what’s happened to your item.

If your item wasn’t delivered to the location you agreed (eg it was left with your neighbour without your consent), it’s the seller’s legal responsibility to sort out the issue.

If the item doesn’t turn up, you’re legally entitled to a replacement or refund.

Source: If something you ordered hasn’t arrived – Citizens Advice

Contactless security

Facts about contactless payments

There’s been a huge rise in the use of contactless cards in the UK. One in four card payments are now contactless, totalling more than £3.3 billion every month. However with every new technology, myths develop about security. So what are the facts about contactless cards?

  • Contactless cards are built using the same secure system as Chip & PIN, so you can be fully confident when paying.
  • Every contactless card includes a range of robust security features which safeguard your information and protect you against fraud.
  • There have never been any confirmed reports of money being ‘stolen’ from a contactless card still in a cardholder’s possession in the UK.

And remember, unlike if you lose cash, if you are victim of card fraud you will get your money back from your bank and will never be left out of pocket.

Facts about contactless payments

There’s been a huge rise in the use of contactless cards in the UK. One in four card payments are now contactless, totalling more than £3.3 billion every month. However with every new technology, myths develop about security. So what are the facts about contactless cards?

  • Contactless cards are built using the same secure system as Chip & PIN, so you can be fully confident when paying.
  • Every contactless card includes a range of robust security features which safeguard your information and protect you against fraud.
  • There have never been any confirmed reports of money being ‘stolen’ from a contactless card still in a cardholder’s possession in the UK.

And remember, unlike if you lose cash, if you are victim of card fraud you will get your money back from your bank and will never be left out of pocket.

Source: Contactless security

Serious Fraud Office warns of £120m pension scam | Money | The Guardian

Fears are growing that large numbers of people may have lost huge sums of money after investing their retirement pots in – of all things – self-storage units. The Serious Fraud Office this week launched an investigation into storage unit investment schemes, and revealed that more than £120m has been poured into them. But could that just be the tip of the iceberg?

Source: Serious Fraud Office warns of £120m pension scam | Money | The Guardian

Alert: Fake BT email takes advantage of global ransomware attack | Action Fraud

Fraudsters are using the global WannaCry ransomware attack as a hook to try and get people to click on the links within this clever BT branded phishing email.

Source: Alert: Fake BT email takes advantage of global ransomware attack | Action Fraud

Apple users advised to update their software now, as new security patches released

Welcome to the post-WannaCryptor world, where every computer user understands the importance of creating secure backups and applying security patches in a timely fashion.

What’s that? You’re not so sure that folks have learnt the lesson, despite the round-the-clock coverage in the mainstream media on what must have been one of the highest profile malware attacks in years?

Perhaps you’re right. It would be great to think that computer users learn from past experiences, and don’t make the mistake of thinking that malware attacks are something that happen to other people, and not themselves.

Source: Apple users advised to update their software now, as new security patches released

“Google Docs” Worm Ransacks Gmail Users’ Contact Lists – What You Need to Know

What’s happened?
You may well be one of the millions of internet users who received a dangerous email offering to share a Google Docs file with you.

If you made the mistake of clicking on the link, you could start a process that could potentially result in your email archive and contact lists being slurped up in strangers and the same dangerous message being forwarded to everyone in your address book.

Source: “Google Docs” Worm Ransacks Gmail Users’ Contact Lists – What You Need to Know