The top 8 frauds to watch out for in 2018

A new report from NatWest has identified the top ways they expect fraudsters will try and get their hands-on people’s cash in 2018. NatWest has worked with research agency The Future Laboratory to analyse data from the last 18 months to predict eight frauds expected to emerge in 2018.

Eight scams to watch out for in 2018 

  1. Social media spying. People might not realise how much information they are giving away, but to a fraudster the posts can be very helpful in setting up a scam.
  2.  Malicious software on smartphones. It is expected that malware or malicious software threats will grow among mobile devices.
  3. Bogus Brexit investments. Consumers should be wary of fake investment opportunities. For example, fraudsters may email customers, warning Brexit will affect their savings, and that they urgently need to move them into a seemingly plausible, but actually fake, investment product.
  4. Fraudsters preying on World Cup excitement. Some fraudsters will sell football tickets that are either fake or will never arrive. It is also expected that “package trips” will be offered by fake travel companies. Always buy tickets from a reputable source.
  5. Money mules. Mule recruiters may trawl social media for potential targets, particularly cash-strapped students in university towns, and use them to inadvertently launder money. Money mules receive the stolen funds into their account, they are then asked to withdraw it and send the money to a different account, often one overseas, keeping some of the money for themselves.
  6. Wedding excitement. Experts fear couples could be easy prey for fraudsters who tempt victims with extravagant offers at bargain prices. Fraudsters can set up fake websites for elements of the big day like venue hire, catering, or wedding dresses that appear very realistic. Fake wedding planners will take people’s money and then disappear.
  7. Romance scams. Criminals create fake profiles to form a relationship with their victims. They use messaging to mine victims’ personal details to use for identity fraud. Or, just when the victim thinks they have met the perfect partner the fraudsters asks them for money.
  8. Scams aimed at first-time buyers. Computer hackers monitor emails sent by a solicitor to a first-time buyer and then they pounce, pretending to be the solicitor and telling them the solicitors’ bank account details have changed in order to steal cash.

Julie McArdle, NatWest security manager said: “Scammers are dogged in their attempts to get their hands on people’s money and are always looking for new ways to get ahead. This means banks and customers need to evolve alongside scammers too. By being aware and staying ahead of scammers, we can stop them winning and keep the country’s money safe and secure.”

If you think you have been a victim of fraud you should report it to Action Fraud by calling 0300 123 20 40 or by using the online reporting tool.

WhatsApp fraudsters turning ‘naive’ young people into money mules

New data, compiled from the National Fraud Database by not-for-profit fraud prevention body, Cifas, suggests in the past year there has there has been a “sharp rise” the number of 18 to 24 year-olds being tricked into using their bank accounts to transfer the proceeds of crime. According to the figures, there were 8,652 cases of ‘misuse of facility’ between January and the end of September this year, a 75 per cent rise.

Speaking to The Telegraph, Sandra Peaston, Assistant Director at Cifas, said social media was being increasingly tool used by fraudsters to convert young people into accidental money launderers – by offering them fake money making schemes or even fake job offers, and then convincing people “who don’t ask many questions” to transfer money as a favour. ” The use of social media is one of the things we know is happening… be that by instant messages, or via adverts on YouTube. Ms Peaston said they were known to be using messaging apps such as WhatsApp to communicate with would-be victims.

Cifas is launching a ‘Don’t Be Fooled’ campaign alongside UK Finance that aims to deter young people – in particular, students – from becoming money mules. UK Finance added: “If an offer of easy money sounds too good to be true, it probably is.”

Source: WhatsApp fraudsters turning ‘naive’ young people into money mules

Common fraud threats

Being aware of common threats, knowing how they work and what to look out for can help to protect you against falling victim to fraud.

Here are some of the common techniques fraudsters attempt to use to trick you into giving away your personal information, banking details or even access to your computer.

Scam emails, texts or social media messages (Also known as Phishing and Malware)

Fraudsters send fake messages which appear to be authentic and from legitimate organisations.

Scam telephone calls (Vishing)

Fraudsters may phone you out of the blue and claim to be from the bank, police, or other reputable organisations, in an attempt to obtain your personal information and banking details.

 Investment scams

Investment scams or get rich quick scams happen when fraudsters pose as pushy salespeople and trick you into putting your money into a fake investment.

 

 

Pension scams

Pension scams happen when fraudsters pose as pension advisors and trick you into releasing your pension early or transferring your money into bogus investments that are guaranteed to grow in value and make you lavish returns.

Romance Fraud Scams

Online dating can be a wonderful way to get to know someone and find love, but it’s also a common way for fraudsters to scam you.

 

Invoice re-direction scams

Invoice re-direction scams can result in losses that run into hundreds of thousands of pounds. It happens when a fraudster tricks a business into changing bank account payee details for a known supplier.

Phone Scammers Asking For iTunes Gift Cards as Payment

Phone scammers are a devious bunch and they use a variety of tactics to trick vulnerable people into giving them money and personal information.

Often, phone scammers will attempt to panic a victim into paying by claiming that the victim owes money for taxes, fines, utility bills, or other unexpected fees. The scammers may be very threatening and may even claim that the victim will be arrested and jailed if payment is not made.

In other cases, the scammers may claim that the victim has won a lottery or is eligible for a tax refund or a large cash grant from a government agency or other organisation. But, the scammers will claim that the victim must pay various fees upfront before the funds can be sent to them.

In many cases, the scammers demand that the victim provide credit card details to make the supposed payments. Alternatively, they may instruct the victim to go out and purchase a pre-paid debit card and then call back with the card details.

And, increasingly, scammers are insisting that victims provide iTunes Gift Card codes as a means of payment.

Here’s how the iTunes Gift Card scams generally play out:

1: The victim gets a call from a scammer who invents a cover story like those mentioned above and warns that the victim must make an immediate payment or face dire consequences.

2: The scammer insists that the victim pays with iTunes Gift Cards and instructs him or her to hang up, go out and buy some of the cards at the nearest retail outlet, and then call back.

3: When the victim calls back, the scammer will ask for the 16-digit code on the back of the iTunes cards.

4: The scammer can then use the card code to purchase goods and services on the iTunes Store, App Store, iBooks Store, or for an Apple Music membership.

Scammers are using this method because iTunes Gift Card purchases cannot be easily traced back to offenders. If victims pay using the cards, it will usually be impossible for them to get their money back.

Keep in mind that iTunes Gift Cards can ONLY be used to purchase goods and services on the iTunes Store, App Store, iBooks Store, or for an Apple Music membership.

Any call that wants you to pay a supposed debt or fine using an iTunes card is certain to be a scam.  No legitimate entity will ever ask that you make a payment using iTunes Gift Cards.  If you receive such a call, just hang up.

Apple has published information about these scams on its website.

Note that scammers may sometimes demand that people pay with other types of store gift cards as well as iTunes cards.

Aside:

People familiar with computers and the Internet may find it difficult to understand how anyone could fall for a scam that demanded payment via iTunes Gift Cards.

But, keep in mind that there are still many people who do not have a computer at home and have only a rudimentary knowledge of the Internet and online payment systems.

They will no doubt have seen displays of iTunes Gift Cards in various stores without having any real understanding of what the cards are actually for. So, a clever phone scammer may be able to easily convince them that the iTunes cards are a new and safe way to make payments over the phone.

If you have less tech-savvy relatives, friends, or neighbours who you think may be vulnerable to such scams you may want to take a few minutes to bring them up to speed.

Ghost broker scam: Police warn thousands of motorists may have fake car insurance

Men in their 20s are most likely to be targeted by ‘ghost brokers’ who often contact victims on Facebook or Instagram.

Thousands of motorists may be victims of 'ghost brokers'

Thousands of motorists could be unwittingly driving without insurance because of fraudsters known as “ghost brokers” selling fake policies, police have warned.

Detectives received more than 850 reports of the scam in the last three years, with victims losing an estimated total of £631,000, according to City of London officers. But the force said the actual number of victims could be much higher as drivers are often unaware their policy is invalid.

Tactics used by “ghost brokers” include taking out a genuine insurance policy before quickly cancelling it and claiming the refund plus the victim’s money. They also forge insurance documents or falsify a driver’s details to bring the price down, police said.

Men aged in their 20s are most likely to be targeted, with “ghost brokers” often contacting victims on social media including Facebook, Instagram, Snapchat and WhatsApp.

WhatsApp and Facebook messenger icons are seen on an iPhone

They also advertise on student websites or money-saving forums, university notice boards and marketplace websites and may sell insurance policies in pubs, clubs or bars, newsagents and car repair shops.

A national campaign has now been launched to warn drivers to be wary of heavily discounted policies on the internet or cheap insurance prices they are offered directly. Some victims only realise they do not have genuine cover when they are stopped by police or try to make an insurance claim after an accident, detectives said.

Police have taken action in 417 cases linked to “ghost broking” in the last three years, including one man who set up 133 fake policies and another man who earned £59,000 from the scam.

Drivers without valid car insurance are breaking the law and face punishments including fines, points on their driving licence and having their vehicles seized.

Source: Ghost broker scam: Police warn thousands of motorists may have fake car insurance

DHL Express ‘Parcel Arrival Notification’ Malware Email

Parcel Delivery Malware Email

This email, which purports to be from DHL Express,  is supposedly a pre-arrival notification for a parcel that has been delivered to your local post office. The email instructs you to click a link to download and print a receipt that you can submit when picking up the parcel. However, the email is not from DHL and clicking the link does not download a parcel delivery receipt. Instead, the link opens a website that harbours malware. Once on the bogus website, you will be instructed to click a “download” button. If you do so, malware may be delivered to your computer. The exact nature of this malware may vary.

This type of attack is often used to distribute ransomware.  Once installed, ransomware can lock all the files on your computer and then demand that you pay a fee to online criminals to receive an unlock code. In other cases, the malware may be designed to steal sensitive information such as banking passwords from the infected computer. In recent years, fake parcel delivery notification emails have been repeatedly used by criminals to distribute various types of malware. Be cautious of any email that claims that you must click a link or open an attached file to view details about a supposed parcel delivery.

An example of the malware email:

From: DHL EXPRESS
Subject: Parcel arrival notification 
Hi [email address],
This is a pre-arrival notification of your parcel to our local post office
Kindly Print/Download your DHL-AWD reciept to be submitted during pick-up.
Print/Download DHL-AWD reciept here
Kindly endeavour to be accurate as possible to reduce time of clearance and recipient confirmation.
Please add our email to your contact to guarantee inbox delivery. | 2018 DHL Express | Customer Service |

The people behind the tech support scams – Which? News

 ‘Do you see a Windows key on the bottom-left of your keyboard?’ a deep male voice asked me on the phone. I said yes. Over the next two minutes, the man instructed me to enter a series of commands, until my computer’s home screen erupted into a cascade of warnings and errors.
Fortunately, this was a secure demonstration, and my computer was at no real risk. I had challenged Shantanu Banerjee to conjure up warning signs of viruses on my perfectly healthy computer. He was more than happy to oblige. Until 2015, making up computer viruses out of thin air is what Banerjee, a 25-year-old from Kolkata, did for a living. ‘See what I did there? There is no problem on your computer. Your computer is fit and fine. But my job is to convince you that it has many problems.’
Criminal underworld
In January 2014, Banerjee started his career as a tech support scammer in one of Kolkata’s ‘hundreds of outfits.’ He would still be cheating victims across the UK out of thousands of pounds to this day, if his company hadn’t withheld his month’s salary of £290. Unlike most of his colleagues, who simply left the company when that happened, Banerjee kept demanding his pending wages. That’s when the truly immoral nature of his criminal employers was revealed.
On 3 December 2014, he posted a message on Facebook: ‘I protest [about my salary], but they keep me [hostage] whole night and beat me. Police also not help me, so I am very alone…please help me.’ Once a scammer himself, now seeking help against criminals, Banerjee posted the name and address of the company that he had worked for.
This April, when I reached out to him after reading the post, Banerjee was so disillusioned with his former career that he offered to send me ‘a list of every company in Kolkata who is running a tech support scam.’
 
 India-wide problem
India has made a name for itself as the home of the tech support scam. Over two-thirds of Microsoft’s customers in the UK have encountered such scams, according to a 2016 Microsoft report. A 2016 study by New York’s Stony Brook University found that 86% of all tech scams worldwide originated in India. According to Microsoft research, the average loss suffered by victims is £600. Older consumers tend to be at greater risk of falling for the scam – the average age of victims is 62.
In 2012, the US Federal Trade Commission shut down six Indian tech support companies which had conned people across the US, UK, Australia and Canada, raking in millions of pounds since 2008. Half of them had been operating from Banerjee’s own city of Kolkata. Banerjee was far from alone in wanting to denounce his former employers. Since February 2017, when I began researching such scams for The Hindustan Times, dozens of current and former scammers across India have revealed the names and details of their companies to me. ‘These days, in Dehradun, there are many tech support scams going on. I know all the places in Dehradun,’ one such whistleblower told me. ‘I’ve worked for Live Technician in Jaipur, and the same company operates from Noida, Mohali and Dehradun,’ emailed another. ‘Everywhere I went, I found these types companies, from Gurgaon to Noida and Delhi,’ one contact – who’d spent years in the industry – told me. ‘Every second company in Noida is running a tech support scam,’ confirmed another former call centre worker.
Tech Support Scam Agents
Who are the scam callers? India’s tech support scammers are drawn from its vast pool of English-speaking and computer-savvy youth. Lacking conventional employment, they find themselves plying this dubious trade. The numbers are compelling. Of India’s population of 1.3bn, a third are aged 35 or below. The economy may be growing at 7% a year, but jobs can still be scarce. A million Indians enter the job market every month, but only a tiny fraction find formal employment. That’s why many get sucked into India’s ever-expanding economy of fraud. Huge amounts of money are assured, but the true working conditions prove to be far from rosy.
Every tech support scammer I spoke to had followed a similar pattern. Fresh out of college, they placed their CVs on popular job websites and were contacted by ‘placement agents’ who directed them, for a commission, to obscure technology companies conducting murky business.
Lure of the money
The promise of lucrative incentives tempted many of the people we spoke to. The job-seekers were immediately hired at a respectable entry-level of salary of £250-£350 per month. Some cited commissions of Rs 1,000 (£12) for every £1,000 they earned their company.
‘A genuine job won’t even pay you a monthly salary of Rs 10,000 (£116), said Gaurav Dalmiya, who worked at Live Technician in Noida, a suburb of Delhi. ‘Freshers are hired immediately, if they speak good English. They soon become addicted to easy money,’ said Sanjit Sohni, who also worked at Live Technician, but in the north Indian city of Jaipur.
Only on their first day of training would they learn that their job was to scare foreign computer owners into buying worthless security services. At their training, new recruits are brought up to speed quickly on how to pull off the scam. They are handed a script and made to listen to recorded calls, to help understand the accents of potential victims. ‘In 10 days, I learned everything. Then, for the next 10 days, I rehearsed the script with my more experienced colleagues,’ said Dalmiya. He estimates at least 50 tech support scam centres to be running in Noida’s corporate network.
Tech Support Scam Victim 
Some of the support scammers I spoke to told me that, initially, they’d worried no one would believe the lies they were expected to peddle to overseas victims. ‘If there is a problem in your computer, how would I know about it? Why am I calling you from Microsoft? Microsoft is a computer manufacturer, it doesn’t make calls to its customers about viruses,’ Shantanu Banerjee remembers, thinking back to his first day on the job. But their confidence in the method was revived every time a victim fell for it. ‘If it’s an older customer, then there’s a 90% chance of a sale. If it’s a UK customer, then 100%,’ said Dalmiya, who told me he had to scam at least 10 people a day to meet his $5,000 monthly target for the company. The closer they get to the psyche of their potential victims, the easier their job. Callers have to adapt to regional differences, too. ‘Unlike US customers, those in the UK don’t care for friendly small talk. All they want is for your English to be perfect. You show some respect, you tell them they need to upgrade their firewall, and they will say, “go for it”, and you are in,’ says Dalmiya. ‘UK customers are usually very rich. Old ladies start crying the moment you tell them that there’s a problem with their computer, so you have to proceed delicately,’ according to Aman Sivaram. ‘Most people who get pop-ups are doing something wrong – eg porn. So, we show the customer his browsing history, tell him that his computer is full of problems, and offer to clean it for $500,’ Sivaram says.
Advanced deception
Once they know how to pull off the basic script, the scammers feel ready for all kinds of deception. ‘I used to tell people that their emails were hacked by someone in Russia,’ said Gaurav Dalmiya. Another former technician, Ramesh Pandey, told me he dealt with people needing help after forgetting their Facebook logins. ‘A representative [pretends] he is a Facebook expert and would help the customer, and, in order to do so, he would need to take remote access. Once he gets that, he goes ahead and runs a diagnosis.
Then, the scare tactics start. If the customer refuses to pay, even the FBI is mentioned.’ Big money at the top ‘They said they will kidnap me if I asked them for my salary.’
The support technicians make good money by Indian standards. But, it’s their bosses who are truly raking in the cash. The scammers I spoke to seemed staggered by the amount of money the call centres can make. Some scammers estimated the average monthly haul to be anywhere from £4,000 to £15,000. Others believed it was even more. ‘Just by conning gullible US or UK customers, the company averages $1,000-$1,200 on an OK day, and up to $20,000 on a good day,’ said Pandey.
At some point, though, they realise that no matter how well they know the tricks of the trade, they are unable to meet their company’s escalating sales targets. ‘They have a revenue expectation for every call, and each is reviewed against that expectation,’ says Aman Sivaram. The companies may pay Rs 300-400 (around £4) for every scare-mongering pop-up they place on websites, and they push staff hard to recover such costs. Bullying tactics against staff appear rife in the industry. Incentives are held up, salaries delayed, and punishments meted out – a trend I gathered from story after story that the scammers told me. ‘If you failed to achieve even a single sale, they would extend your shift by two hours. Total slavery. Or, they would make people stand up and raise their hands,’ one call handler told me. ‘They tell you that you can’t go home even after your shift if you haven’t made three sales of $99 each,’ said another. In a darker example, one source told me that, ‘They said they will kidnap me if I asked them for my [pending] salary.’
Luxury for the masterminds
The founders of these companies come across as elusive figures who cultivate an aura of grandeur among their staff. ‘These people have a lot of money, they have contacts in high places, and they have arrangements with the police,’ Shantanu Banerjee told me. Most office-level scammers never get to meet their ultimate bosses. But, they are in awe of the lifestyle the self-professed ‘entrepreneurs’ flash in their Facebook photographs: luxury cars, late-night parties, exotic holidays, beautiful women. Between begging for their own salaries and craving the good life seen in these photos, many scammers realise that, like their victims, they, too, have been fed lies.
Guilty conscience
Some leave the profession with regrets about their past actions, and the victims they left in their wake. ‘What we did was wrong, because the software we sold people is freely available on the internet from Microsoft and others,’ said Aman Sivaram, a former support caller. ‘I am still unemployed, but would rather remain this way than to barter my integrity,’ Ramesh Pandey told me.
Others show no such signs of remorse, and leave the companies to launch their own scam outfits. Anshul Garg tells me he slaved at several call centres before joining a group of disgruntled employees to start their own tech support scam. It doesn’t take much to run a tech support scam, after all: a few tech-savvy people, a rented room, some phones, computers with basic software, and an international bank account.
While these scams remain such a thriving industry in India, consumers in the UK will be at risk. It’s more important than ever to be vigilant to such threats. The names in this report have been changed to protect the identities of those who have helped with this investigation.
Live Technician
A number of sources told us that they had previously worked for a company called Live Technician. We asked Samay Vashisth, CEO of Live Technician, to explain the conduct of his business, in light of the allegations made by its former staff, and following our own calls to its agents. No reports of physical threats had been made to us by any former Live Technician staff, but Vashisth confirmed that many staff salaries had gone unpaid. Vashisth denied his company made fraud support calls. ‘We do genuine business where people search for problems and call us and we sell our packages to them,’ Vashisth told us. ‘Then, we provide genuine service year after year.’ Vashisth said the tech support side of his business had been largely closed down, and it no longer dealt with UK customers.
We explained that we had recently called Live Technician, posing as a UK customer, and had been pushed pricey four-year support. His biography on the company website sits below effusive descriptions of how it provides ‘world-class technical assistance to consumers’. ‘We have a quality control team and we don’t sell anything forcefully,’ he told us. ‘A few agents may do this to get higher incentives, but they get punished if we find anyone doing this.’

Beware of “Rbauxx” – it is a Fake RayBan Sunglass Selling Website

Beware of "Rbauxx" - it is a Fake RayBan Sunglass Selling Website

The website “www.rbauxx.com” is another untrustworthy online store claiming to sell RayBan sunglasses/eyeglasses, which online users are advised to stay away from. Persons who shop on the untrustworthy website run the risk of their personal, credit card and other payment processing information getting stolen by cyber-criminals and used fraudulently. They also run the risk of receiving counterfeit goods. Therefore, we do not recommend purchasing or visiting the website “www.rbauxx.com”. Persons who have already used their credit cards on the fraudulent website should contact their banks or credit card company immediately for help.

RayBan Sunglasse at www.rbauxx.com

Rayban Store – Discount Rayban Sunglasses $19.99. Just Today Free Shipping And Free Returns Order Over 3 Piece.

The cybercriminals behind the fake website will use another website and change the name, once the current website has been taken down. So, look out for similar fake RayBan Sunglass selling websites.

Please share with us what you know or ask a question about this article by leaving a comment below. Also, check the comment section below for additional information, if there is any.

Remember to forward malicious or phishing email messages to us at the following email address: info@onlinethreatalerts.com

Source: Beware of “Rbauxx” – it is a Fake RayBan Sunglass Selling Website

‘LinkedIn Update’ Phishing Scam Email

If you use LinkedIn, keep an eye out for an email that claims you must click a link to update your account. The email, which has the subject “LinkedIn Update” claims that LinkedIn is updating its “Services Agreement and Privacy.

The message warns that your account will be deactivated if you do not click the link and update your account. However, LinkedIn did not send the email and your account will not be deactivated if you don’t click the link. Instead, the email is a phishing scam that is designed to steal your LinkedIn account login details. If you click the link, you will be taken to a fraudulent website that has been built to emulate the real LinkedIn login page. Once on the fake site, you will be asked to enter your account email address and password to log in. After entering your details, you’ll see a message claiming that you’ve successfully completed the supposed update.

Online criminals can now use the information you provided to hijack your LinkedIn account. Once they have gained access to your account, the criminals can use it to send spam, scam, and malware messages to your LinkedIn contacts in your name.  They may also gather more of your personal information from your account and use it to pose as you and attempt to steal your identity. LinkedIn users are regularly targeted in such phishing scams.

LinkedIn has information about phishing scams and how to report them on its website.

Tackling Tobacco Crime across the Midlands

Over 5.5 million illegal cigarettes and 645 kg of hand rolling tobacco were seized by Warwickshire County Council’s Trading Standards Service and other local Trading Standards within the Central England Trading Standards Authorities (CEnTSA). The cigarettes and tobacco were seized in the last financial year (2016/2017) with a loss to the tax payer of over £2 million. The total retail value of the illegal goods is estimated to be worth more than £2.5 million.

The cigarettes and hand rolling tobacco were often well hidden, in sophisticated concealments using electronic magnets controlled by a switch, in cavity walls and even disguised as BBQ sets. Such hiding places are difficult to detect without the aid of specialist tobacco sniffer dogs.

All offending businesses are subject to a criminal investigation, with some traders already being successfully prosecuted. Some have received financial penalties, others, suspended prison sentences and community orders. In addition, some shops have had their alcohol licences suspended or revoked for dealing with illegal tobacco products.

Warwickshire County Councillor Howard Roberts, Portfolio Holder for Community Safety said:  “Far from being a victimless crime, the illegal tobacco trade is providing a cheap source of cigarettes for children and young people. Whilst all tobacco is harmful, the illegal tobacco market, and in particular the availability of cheap cigarettes, makes it easier for children to start smoking and harder for smokers to quit and remain smoke free. The loss to the tax payer means less money being spent on local communities, schools and the NHS.’’

Bob Charnley, Chairman of CEnTSA said ‘‘More and more people over the past few years have decided enough is enough and are providing information to Trading Standards, to stop local criminals selling and distributing illegal tobacco. Combating illegal tobacco has become an increasing priority for Trading Standards. The illegal tobacco trade has strong links with crime and criminal gangs, including drug dealing, money laundering, people trafficking and even terrorism. Selling illegal tobacco is a crime.”  Mr Charnley added ‘‘retailers are becoming increasingly sophisticated in their approach, adapting their methods in order to avoid detection. Some businesses had gone to great lengths to conceal the illegal tobacco in secret compartments, including BBQ sets, fake floor boards, false walls, ovens and fridges. You may hide it, but we will find it.’’

Illegal tobacco products can usually be easily recognised. They will be very cheap, often less than half the price of legitimate packets and often have foreign writing on them. Anyone being offered cheap tobacco or any other types of illicit goods should report it to Trading Standards by calling the CEnTSA’s confidential fakes hotline on 0300 303 2636.

For more details on NHS Stop Smoking Services in Warwickshire go to www.quit4good.co.uk or phone 0800 085 2917.