Fraudsters use hold music in bid to convince unsuspecting banking customers | Action Fraud

The City of London Police’s National Fraud Intelligence Bureau (NFIB) has identified that fraudsters are now using background hold music in a bid to make their calls more convincing.Organised crime groups are attempting to defraud members of the public by impersonating the customer’s bank and according to a convicted fraudster the methods used by them are evolving. The NFIB has been made aware that fraudsters are now using background music, similar to that used by the bank, when the customer is put on hold. The fraudsters use this music as an attempt to convince the customer that the call is genuinely from the bank.

Source: Fraudsters use hold music in bid to convince unsuspecting banking customers | Action Fraud

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