Support for victims of cybercrime

If you’ve experienced cybercrime you may feel like you’re facing a powerful and invisible attacker. You might feel angry, fearful or sick, under siege in your own home and powerless to defend yourself, even if you are computer literate.

People often feel embarrassed or ashamed if they are tricked into becoming a victim of cybercrime, and blame themselves for not doing more to protect themselves. But you’re not to blame – only the offender is responsible for this crime taking place, and you have no need to feel embarrassed or ashamed. Everyone reacts differently, but it’s not uncommon to feel:

  • less trusting and believe that everyone is trying to trick you out of your money, personal details or identity
  • concerned that your child is being ‘groomed’ when the contact may be innocent
  • that someone is intentionally trying to damage your property by contaminating your computer with malware
  • as though your ‘personal space’ has been invaded and that your life has been tainted, controlled or manipulated by a stranger
  • a lack of confidence when using a computer or the internet, and unsure who to call for help.

Victim Support is here to help you whether you have spoken to the police, Action Fraud or decided not to report the crime. We will help you get your life back on track, and although we’re unable to financially compensate you for your loss, we can work to support you until you no longer need our help.

While most people are referred to us by the police or Action Fraud, anyone can contact us directly if they want to, and you don’t need to report a crime to the police to receive support from us. You can contact us by:

  • Requesting support online at Victim Support
  • Contacting your local Victim Support team (01926 682693)
  • Calling our Supportline for free on 08 08 16 89 111 or emailing us

If English is not your first language and you would like some support, call our Supportline and let us know which language you speak, and we will call you back with an interpreter as soon as possible.

Families and friends affected by crime can also contact us for support and information. If you’re a child or young person under 18 and are looking for support, visit our You & Co website, where we have lots of information and tips specifically for children and young people.

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